Appointments with the doctor
We now operate a telephone appointment and MyGP Smartphone App system. You will be asked a few short questions from admin staff and placed on a list for the GP to return your call. The staff will ask you if you have already tried home remedy – coughs, colds, sore throats etc can usually be treated with a visit to the pharmacy. If you are placed on the appointment list the GP will endeavour to return your call within a couple of hours. The GP will then decide how to treat you. You may get advice over the phone, they may wish to see you and make you an appointment. We have Extended Access appointments bookable through telephone or internet 7.30am on Tuesday, Wednesday or Thursday from Preston New Road Surgery.
Appointments with the nurse
Please telephone the surgery to book your appointment in advance. It is helpful if you tell the receptionist the reason for your appointment, i.e. blood test, asthma check, etc. to ensure that the correct time is allocated for your appointment. They have a few urgent appointments every day.
If your illness prevents you from coming to the surgery, and you need a home visit, please telephone your own surgery before 10.00 am. (Main surgery only on Tuesday, Wednesday and Thursday), and give the receptionist the following information:
- Name, age and address of patient
- Some details of the illness (to help the doctor to decide how soon to visit)
- A telephone number (if possible) in case the doctor wants to contact you for more information, or to give advice on the telephone
After 6.30pm and weekends
Please telephone 111. You will be connected to NHS Direct, who will either give advice, or refer you to a doctor at Primary Care Centre locally.
New patients should bring signed medical cards, (one for each member of the family) or complete a registration form at reception and bring an identification, preferably a passport. They will be asked to make an appointment with Maxine (Health Care Assistant) to obtain details of medical history and to have a check-up. Please bring a urine sample. Children under five need to be seen by the nurse.
If you have a test done please ring the surgery for the results a few days after the tests have been done, after 10.00am. The receptionist may be able to tell you the result or will ask you to speak to the doctor or make an appointment with the doctor or nurse.
These can be obtained for patients on regular medication. Please leave your prescription request at the surgery at least 48 hours in advance. Patients may be asked to see the doctor every 3-12 months for a check-up/medication review. Prescriptions can be picked up at reception during surgery hours. Prescriptions can be posted if the request is accompanied by a stamped addressed envelope, or sent electronically to your choice of pharmacy – ask your pharmacist for further information.
Additionally you can request repeat prescriptions via MyGP Smartphone App (MyGP has a safe two step system to allow appointment booking and then verification to undertake more confidential processes such as ordering prescriptions) or Patient Access